Terms and Conditions

Terms and Conditions of Sale

Scoobyparts is a Trading Division of Scoobyworld Ltd.  Our address is Unit 2 Prince William Way, Loughborough, Leicestershire, LE11 5DD. 


Product Information

Product images are for illustrative purposes only and may on occasion differ from the actual product, however items will be of a similar quality and standard.

Prices displayed on our website are subject to change without notification, however prices for existing orders will be honored where correct. We do our utmost to ensure that prices shown upon our website are correct and valid however if a product price is incorrect and you purchase this product we reserve the right to refuse to accept your order, in which case your order will be cancelled and a full refund provided.

We will make every effort to inform you of any price changes as and when they occur.

It is your responsibility to ensure that your car is correctly setup and/or tuned to accept any relevant products sold. It is your responsibility to ensure that your vehicle is fully road legal if it is to be used on a public road. It is your responsibilty to inform your Insurance company of any modifcations made to ensure your vehicle is adequantly insured. You must ensure the goods are suitable for your vehicles year and model.


Product Stock
Whilst we keep a wide range of products in stock to enable us to deliver to you promptly, there may be times when an item is out of stock and awaiting delivery to us from our supplier. We will advise you as soon as possible if this is the case along with an expected delivery date. At times we may arrange for an item to be dispatched direct from our supplier to enable you to receive your order faster. We will not be held responsible in any way for costs incurred (including fitting costs or aborted garage costs) due to delays in delivery of your order.


Delivery - UK
Prices displayed and charged for delivery or shipping include packing materials used, labour time to pick and pack the order and courier or post charges to send the item to you.

We can only make delivery to the address where your payment card or Paypal account is registered to or as an alternative we can send to a fully registered business address (such as a garage or permanent place of work).  We cannot send to a different residential address to that which your payment card or Paypal address is registered to. 

We regret that we cannot ship to BFPO addresses.

Any dispatch or delivery dates provided by us for dispatch or delivery of goods must be viewed as an estimate only.

We offer 2 delivery services to UK Mainland and 1 to addresses outside of the UK Mainland - `Standard` where we aim to dispatch your order in 3-5 business days and `Priority` where we aim to dispatch in 1-2 business days. Please be aware this is a guide only and represents business days (monday to friday) and not weekends or public holidays. If we are unable to meet this dispatch target (for example if we are awaiting stock) we will contact you via email. Please note this refers to dispatch times and not delivery times.

When ordering an item that is made to order (for example Car Mats and some exhaust products) the production time for this item will need to be added to the delivery timescale chosen (for example Car Mats take 5-10 days to be made so add this to the delivery service chosen at checkout)

We reserve the right to decide how best to dispatch your order to you. In general small packages will usually be sent via Royal Mail, and may require signing for. Royal Mail parcels whilst usually arriving next day following dispatch can take up to 14 working days to arrive.

Medium sized and large sized packages will usually be sent via courier and will require signing for. The courier will only attempt 2 deliveries to your address. If both deliveries are unsuccessful (if you are not available to sign for the goods) the goods will be taken back to the Courier’s depot and you will need to visit their depot in person with proof of ID to collect the goods. If the goods are returned to the Courier’s depot and you require them to be re-delivered to your address again, this will be chargeable at £10.00. If you do not collect the goods within 3 working days following the return to the depot, the goods will be returned to us. A returns charge of £8.00 is payable at this point, and this will be deducted from a refund if you wish to then cancel your order. If instead you require re-delivery back out to you will be chargeable at original delivery price, plus the returns charge.


Delivery - Outside of UK

Shipping prices for orders for most items (excluding large / heavy items) outside of the UK are displayed upon checkout. Overseas orders take longer to arrive than UK mainland orders.

We regret that we cannot ship to BFPO addresses

Before ordering any large or heavy items (such as Front Lips, Side Skirts, Coilovers etc) please contact us for a shipping quote.

Prices displayed and charged for delivery or shipping include packing materials used, labour time to pick and pack the order and courier or post charges to send the item to you.

When ordering from outside the UK, from 1st January 2021 you will pay no UK VAT, however you are responsible for paying your country specific VAT, Customs Import Duty Taxes and any and all other related costs. By agreeing to our Terms and Conditions you are agreeing to pay these in full. If you do not make payment the goods will be returned to ourselves, however this is likely to take several weeks. Once received you will be refunded minus all shipping charges and costs incurred by ourselves.


Product Warranty
The period of the warranty varies depending on product. No warranty other than that provided by the product manufacturer is supplied by Scoobyparts (Scoobyworld Ltd).

Please refer to the relevant manufacturer website for their warranty terms and conditions. Warranty is registered only to the original purchaser of the goods and is not transferable to another person. Any warranty will be null and void if the product has been modified in any way after sale and / or is incorrectly fitted or shows signs of misuse and / or abuse or has been used for competition use including but not limited to track or circuit racing and rallying or been used for Track Days.

Product warranty will never exceed the cost of the original goods. Any and all warranty associated labour charges, fitting and/or re-fitting charges and/or associated costs, repair and/or consequential losses are not covered by manufacturers product warranty and will also not be covered or contributed to by Scoobyworld Ltd. Any and all associated courier and/or delivery costs are not covered by warranty and will not be covered or refunded.


Damaged Goods, Incorrect Goods and Order Shortages: You must advise us within 24 hours of delivery of order shortages, goods damaged in transit or incorrectly supplied goods, via either email (sales@scoobyparts.com) or via our Chat App on our website.

Any claims for shortages, damaged or incorrect goods outside of this timescale will not be entertained. If you believe your order to be short (missing items) we will investigate following your notification and do our best to quickly rectify it for you following confirmation of shortage.  We may ask you for more information or further proof such as a digital photo. If you have received incorrect goods or goods damaged in transit and require replacement or refund we will likely ask for proof such as a digital photo and then need to receive the original goods back prior to dispatching replacement(s) or providing a refund. For smaller package items we can normally send you a Post Office Returns label (UK only) by email for doing so. Larger items will be collected by courier.  However, if wishing for a replacement part we realise due to time constraints or the need to continue use of your vehicle it is not always possible to wait for us to receive original goods before dispatching replacements, therefore we do offer an advance replacement option. With this option we will dispatch to you replacement item/s (depending on stock availability) prior to receiving incorrect / damaged item(s) back but require full payment of the goods value in order to do so. Once we receive your original goods back and damage or incorrect parts are confirmed this payment amount will be refunded in full. We must receive the incorrect or damaged goods back within 28 days following your first notification. If you wish to take advantage of this we will send you a payment link via email to make secure payment with either a payment card or Paypal.

Unwanted Goods: You have a right to cancel the contract within 14 days starting the day after receiving delivery of the goods. You must inform us within this 14 day period by either emailing sales@scoobyparts.com or via our website Chat App of your intention to return an item, following which you must return the goods to us within 14 days, at your cost. Items returned outside of this period will not be accepted and you will be charged a courier fee to return them to you.

You are responsible for loss of damage of the goods whilst in transit to us.

The goods must be returned complete, unfitted, unmodified, undamaged and in re-saleable conditon including all the original packaging which must also be undamaged.

No refunds whatsoever will be given on goods that that show signs of being installed, modified, scratched or defaced in any way or incomplete or in damaged or missing packaging

If having a product professionally installed or sprayed / painted, you must ensure the correct part has arrived and you are 100% satisfied with the quality and fitment prior to commencing installation or (in the case of body styling parts) painting / spraying. We will not accept returns on items that are sprayed / painted. We do not cover costs of installation or any other costs incurred.

It is your responsibility to pay for the return of goods and ensure that they are adequately insured against loss or damage and returned in good order, including packaging.

i) Any body styling that has been painted or primed by you cannot be returned once purchased. Therefore please ensure any styling or bodyparts fits your vehicle prior to spraying.  We will not accept sprayed, painted or primed products back for credit, replacement or refund even if you are not satisfied with the fitment.  
ii) Wheels can not be returned once they have been fitted with tyres, therefore you must double check wheels fit prior to installing tyres. Any wheels supplied by us pre-fitted with tyres are a custom order and cannot be returned for refund or exchange. This does not affect your statutory rights.
iii) Mat sets are a custom order and cannot be returned or exchanged. This does not affect your statutory rights.
iv) Fluids that have been opened.


Title of Goods
All goods remain the property of Scoobyworld Ltd until paid for in full. The purchase of any goods from Scoobyworld Ltd is governed by English Law. By accepting our terms and conditions you are submitting the contract to the jurisdiction of the English Courts. Out terms of sale comply with the distance selling regulations. Errors and Omissions Excepted.